TERMS OF SERVICE

1. Agreement to Terms

By accessing and using truepoxynation.com (the "Website") or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

These Terms constitute a legally binding agreement between you and Tru Epoxy Nation. Please read them carefully.

2. Services

Tru Epoxy Nation provides custom epoxy flooring and countertop installation services for residential and commercial properties ("Services"). All Services are subject to:

• Availability and scheduling

• Project scope agreement

• Written contract and deposit

• Appropriate weather and environmental conditions

• Surface suitability assessment

We reserve the right to refuse service to anyone for any lawful reason.

3. Service Areas

We primarily serve Atlanta, Georgia and the surrounding metro area. We are available for select commercial projects nationwide. Contact us to confirm we serve your location.

4. Quotes and Estimates

Free Consultations:

We provide free, no-obligation consultations and estimates. During the consultation, we will:

• Assess your space and surface conditions

• Discuss design options and preferences

• Provide a detailed quote

Quote Validity:

Quotes are valid for 30 days from the date provided unless otherwise specified in writing.

Final Pricing:

Final project costs may vary from initial estimates based on:

• Actual surface conditions discovered during preparation (cracks, moisture issues, substrate problems)

• Changes to project scope, size, or design requested by you

• Additional materials or labor required

• Unforeseen complications or structural issues

We will communicate any significant price changes and obtain your approval before proceeding with additional work.

5. Deposits and Payment

Deposit:

A deposit (typically 50% of project total) is required to:

• Secure your project date on our schedule

• Order materials specific to your project

• Cover initial labor and preparation costs

Deposit amounts and terms will be specified in your written project contract.

Payment Terms:

• Remaining balance is due upon project completion and your satisfaction

• We accept the following payment methods: Cash, Zelle, Credit Card, Bank Transfer & Wires

• Payment must be received before we leave the job site unless other arrangements are made in writing

Late Payments:

• Late payments (more than 7 days past due) may result in 1.5% monthly interest charges

• Unpaid balances may be sent to collections

• You will be responsible for all collection costs, attorney fees, and court costs

Cancellation Policy:

• Cancellations 7+ days before scheduled start date: Full deposit refund minus $100 administrative fee

• Cancellations 3-6 days before start date: 50% deposit refund

• Cancellations less than 3 days before start date or after materials are ordered: No deposit refund

• No-shows or inability to access work site: No deposit refund; may be charged full project amount

6. Project Scope and Timeline

Your Responsibilities:

You agree to:

• Provide accurate measurements, photos, and project information

• Clear and prepare the work area as instructed (remove furniture, belongings, etc.)

• Ensure unobstructed access to the work site on scheduled dates

• Provide access to electricity and water if required

• Keep pets and children away from work areas during and after installation

• Maintain appropriate temperature (typically 50-90°F) and ventilation during application and curing

• Follow all post-installation care instructions

• Notify us immediately of any concerns or issues

Our Responsibilities:

We will:

• Perform work in a professional, skilled, and timely manner

• Use quality, professional-grade materials appropriate for your project

• Protect surrounding areas from damage during work

• Communicate proactively about project progress and any issues

• Clean up the work area upon completion

• Provide care and maintenance instructions

Project Delays:

Project timelines are estimates and may be affected by:

• Weather conditions (temperature, humidity, rain)

• Material availability or delivery delays

• Surface condition issues requiring additional preparation

• Client-requested changes or additions

• Unforeseen circumstances beyond our control

We will communicate any delays as soon as possible and work to minimize impact on your schedule. We are not liable for consequential damages resulting from project delays.

Access to Property:

You grant us permission to access your property during agreed-upon times. If access is denied or unavailable on scheduled dates, you may be charged a trip fee and rescheduling fee.

7. Warranty and Guarantees

Workmanship Warranty:

We warrant our workmanship for one (1) year from project completion date against defects in installation, provided that:

• Proper maintenance and care procedures are followed as instructed

• No unauthorized repairs, modifications, or coatings are applied

• The surface is used for its intended purpose

• Normal wear and tear is excluded

What the Warranty Covers:

• Delamination or peeling caused by installation defects

• Coating failure due to improper application

• Adhesion problems caused by our workmanship

What the Warranty Does NOT Cover:

• Damage from improper use, abuse, neglect, or accidents

• Damage from improper cleaning methods or harsh chemicals

• Damage from unauthorized repairs or modifications

• Normal wear and tear, scratches, or surface marks from use

• Damage from impacts, heavy loads, or sharp objects

• Damage from extreme temperatures or environmental conditions

• Color fading from UV exposure (exterior applications)

• Surface issues caused by underlying structural problems, moisture, or substrate failure

• Damage from failure to follow care and maintenance instructions

• Acts of nature, flooding, fire, or other events beyond our control

Material Warranty:

Materials are warranted by their respective manufacturers according to the manufacturer's terms. We will assist with any manufacturer warranty claims but are not responsible for manufacturer defects.

Warranty Claim Process:

To make a warranty claim:

1. Contact us in writing (email or letter) with photos of the issue

2. We will schedule an inspection within 14 days

3. If the issue is covered, we will repair or remedy it at no charge

4. Warranty repairs do not extend the original warranty period

8. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability for any claims arising from our Services is limited to the total amount you paid for the Services

• We are not liable for indirect, incidental, consequential, special, or punitive damages including but not limited to:

• Lost profits or business

• Property damage not directly caused by our work

• Delays or inability to use the space

• Emotional distress

• Third-party claims

• We are not responsible for delays caused by circumstances beyond our reasonable control (weather, material shortages, pandemics, natural disasters, etc.)

• We carry liability insurance, but our liability is limited as described above

Some states do not allow limitation of liability for consequential damages, so these limitations may not apply to you.

9. Surface Conditions and Disclaimers

Pre-Existing Conditions:

We will assess surface conditions during consultation, but some issues may not be visible until preparation begins:

• Subsurface cracks or damage

• Moisture or water infiltration

• Previous coatings or contamination

• Structural integrity issues

If significant issues are discovered, we will notify you and provide options, which may include additional costs.

Concrete Disclaimer:

Concrete is a natural material that may develop:

• Hairline cracks over time due to settling or temperature changes

• Color variations or efflorescence

• Surface imperfections

While we take steps to minimize these issues, we cannot guarantee that concrete will not crack or change over time. Epoxy will follow these natural changes.

Color Variations:

Colors may appear different in person than in photos or samples due to:

• Lighting conditions

• Screen display settings

• Batch variations in materials

• Application techniques (especially in artistic designs)

We will do our best to match your expectations, but minor variations are normal and not considered defects.

10. Intellectual Property

Our Content:

All content on this Website, including text, images, logos, designs, and photographs, is the property of Tru Epoxy Nation and protected by copyright and trademark laws.

You may not:

• Copy, reproduce, distribute, or republish our content without written permission

• Use our name, logo, or branding without authorization

• Claim our work as your own or use it for commercial purposes

Project Photography:

We retain the right to photograph completed projects for marketing purposes (website, social media, advertising) unless you specifically request otherwise in writing before project commencement. We will not include personally identifiable information without your permission.

If you prefer privacy, please notify us in writing, and we will not photograph or publish your project.

Your Content:

By submitting photos, testimonials, or other content to us, you grant us a non-exclusive, royalty-free license to use that content for marketing purposes.

11. Website Use

You agree to:

• Provide accurate and complete information in all forms and communications

• Not use the Website for any unlawful or unauthorized purpose

• Not attempt to interfere with, damage, or compromise the security of the Website

• Not transmit viruses, malware, spam, or harmful code

• Not scrape, copy, or harvest data from the Website using automated means

• Respect intellectual property rights

We reserve the right to terminate your access to the Website for violations of these Terms.

12. User Reviews and Testimonials

We welcome honest reviews and feedback. If you submit a review or testimonial:

• It must be truthful and based on your actual experience

• You grant us permission to publish it on our Website and marketing materials

• We reserve the right to edit for length, clarity, or appropriateness

• We may remove reviews that contain profanity, personal attacks, or false information

13. Disputes and Governing Law

Informal Resolution:

If a dispute arises, we encourage you to contact us first at dragan@truepoxynation.com or (678) 400-0387 to resolve it informally. Most issues can be resolved through good-faith communication.

Mediation:

If we cannot resolve the dispute informally, we agree to attempt mediation before pursuing legal action. Both parties will split mediation costs equally.

Arbitration:

If mediation fails, any dispute will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in Gwinnett County, Georgia.

Small Claims Court Exception:

Either party may bring a claim in small claims court instead of arbitration if the claim qualifies.

Class Action Waiver:

You agree to bring disputes on an individual basis only, not as part of a class action or representative proceeding.

Governing Law:

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any legal action must be brought in the courts of Gwinnett County, Georgia.

14. Indemnification

You agree to indemnify, defend, and hold harmless Tru Epoxy Nation, its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

• Your breach of these Terms

• Your misuse of our Services or Website

• Your violation of any law or third-party rights

• Your negligence or willful misconduct

• Damage to property not caused by our work

15. Force Majeure

We are not liable for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, storms, etc.)

• Pandemic or epidemic

• Government restrictions or regulations

• Labor disputes or strikes

• Material shortages or supply chain disruptions

• Utility failures

16. Insurance

We maintain appropriate liability insurance for our business operations. Proof of insurance is available upon request.

17. Permits and Compliance

We will obtain any necessary permits or licenses required for our work. You are responsible for ensuring that the project complies with local zoning, homeowner association rules, or building codes specific to your property.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

19. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

20. Assignment

You may not assign or transfer these Terms or your rights under them without our written consent. We may assign our rights and obligations under these Terms without restriction.

21. Entire Agreement

These Terms, along with our Privacy Policy and any written project contracts, constitute the entire agreement between you and Tru Epoxy Nation regarding our Services and supersede all prior agreements, understandings, or representations.

22. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Effective Date." Material changes will be communicated via email if you have provided us with your email address.

Your continued use of our Website or Services after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Website and Services.

23. Contact Information

Questions or concerns about these Terms? Contact us:

Tru Epoxy Nation
Email: dragan@truepoxynation.com
Phone: (678) 400-0387
Website: truepoxynation.com

24. Acknowledgment

By using our Website or Services, you acknowledge that:

• You have read and understood these Terms of Service

• You have read and understood our Privacy Policy

• You agree to be bound by these Terms

• You are at least 18 years of age or have parental/guardian consent

Last Updated: February 12, 2026