PRIVACY POLICY

Effective Date: November 24, 2025

Introduction

Tru Epoxy Nation ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website truepoxynation.com or use our services.

Information We Collect

Personal Information You Provide:

When you contact us, request a quote, or schedule an appointment, we may collect:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Project details and preferences

Automatically Collected Information:

  • IP address

  • Browser type and version

  • Pages visited and time spent on site

  • Referring website addresses

  • Device information

Cookies and Analytics:

We use cookies and third-party analytics services to improve your browsing experience and analyze site traffic.

Google Analytics: We use Google Analytics to understand how visitors interact with our Website. Google Analytics collects information such as:

  • Pages you visit

  • Time spent on each page

  • How you arrived at our site

  • Your general geographic location (city/region level)

  • Device and browser information

Google Analytics uses cookies to track this information. The data collected is anonymized and does not personally identify you. Google may use this data in accordance with their own privacy policy.

To learn more about how Google uses data, visit: https://policies.google.com/privacy

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Cookie Control: You can disable cookies in your browser settings, though some features may not function properly if you do so.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes

  • Schedule appointments and consultations

  • Communicate about your project

  • Send service updates and promotional emails (with your consent)

  • Improve our website and services

  • Analyze website traffic and user behavior

  • Comply with legal obligations

How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties.

We may share your information only in these limited circumstances:

  • Service Providers: With trusted third parties who assist us (e.g., email service providers, payment processors, analytics providers) under strict confidentiality agreements

  • Legal Requirements: When required by law, court order, or government request

  • Business Transfers: In the event of a merger, sale, or acquisition of our business

Third-Party Services

We use trusted third-party services to help operate our Website and provide Services:

Google Analytics:

We use Google Analytics to analyze website traffic and improve user experience. Google may collect and process data as described in their privacy policy.

Other Third-Party Tools:

We may use additional services such as:

  • Email marketing platforms (e.g., Mailchimp, Constant Contact)

  • Scheduling tools (e.g., Calendly, Squarespace Scheduling)

  • Payment processors (e.g., Square, Stripe, PayPal)

  • Customer relationship management (CRM) software

These third parties have their own privacy policies and handle your data according to their terms. We encourage you to review their policies.

We only share the minimum information necessary for these services to function and require them to maintain appropriate security measures.

Your Communication Preferences

Email Communications:

You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.

Text Message Communications:

If you've opted in to receive text messages:

  • You may receive appointment reminders, quotes, and project updates

  • Message and data rates may apply

  • You can opt out at any time by texting STOP to our number

  • Text HELP for assistance

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services to you

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications

  • Withdraw consent for data processing

  • Object to or restrict certain data processing activities

To exercise these rights, contact us at dragan@truepoxynation.com or (678) 400-0387.

Third-Party Links

Our website may contain links to third-party websites (including social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how we use it

  • Right to request deletion of your personal information

  • Right to opt out of the sale of personal information (we do not sell your information)

  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at dragan@truepoxynation.com or (678) 400-0387.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Effective Date." Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Tru Epoxy Nation
Email: dragan@truepoxynation.com
Phone: (678) 400-0387
Website: truepoxynation.com